Online and in store orders can be returned for a STORE CREDIT within SEVEN days of receiving your order. Items must be unworn, unwashed, unaltered, non-sale merchandise. Returned items must include all original tags. We do not do exchanges only credits due to quick inventory turnover.
We will not take back:
also on Items labeled as ALL SALES FINAL
or any sale items over 30% off
-This includes any sale posts done on the Facebook group.
If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.
We are not responsible for the package once it has been dropped off with the mail carrier.
Please reach out to your local carrier for any assistance once the package has been marked “shipped”.
All canceled orders due to customers request or disrespect will incur a 30% RESTOCKING FEE
Please allow us up to 48-72 hours to issue a store credit once we have received your items.
The Gypsy Buffalo
31303 FM 2920 Suite K
Waller, Texas 77484
ALL RETURNS MUST HAVE THE INVOICE OR A PAPER WITH:
NAME ON INVOICE
If an item/s is returned to us and includes non returnable items we will deduct the shipping cost from your return to cover shipping the item/s back to the customer.
•ALL QUESTIONS MUST BE EMAILED TO OUR EMAIL. Please no personal messages to The Owner on Facebook nor PMs to the page on Facebook or Instagram due to the risk of them being missed.
Email is: TGBCUSTOMERSERVICE18@GMAIL.COM
We are a small business and we have a low amount of staff at this time, please allow up to 48-72hrs for us to respond. MONDAY-FRIDAY.
READY TO SHIP:
Orders Typically ship out with in 6-7 Business days. Sometimes sooner but as we continue to grow sometimes we get backlogged! We are normally shipping out within 5 business days! But we do like to alot us extra time due to holidays and shipping issues around the country!
By clicking purchase you are agreeing to the timeline in the item description. You are also agreeing to purchase the item. WE DO NOT CANCEL ORDERS or Issue refunds.
Once you have entered payment on an item you are committing to the purchase. We will ship out the item. If at that time you decide you no longer want the item and if it is returnable and falls in our return policy you may ship the item back. See below for full return policy.
We are Not responsible for packages once they have been delivered to your address.
Please make sure you are shipping to a secure location.
You are responsible for entering the correct shipping address.
If a package is returned due to an incorrect address you will be responsible for the shipping cost to re-ship it to you.
We are not responsible for lost or stolen shipment when incorrect addresses are provided by the customer.
If your tracking number says "Attempted Delivery, Item Being Held While Addressee is Contacted", that means it is being held by the post office until you contact them.
We are not responsible for lost or stolen packages by any mail carrier. Please reach out directly to the carrier resolve any lost or stolen items.
Holiday Return Policy:
Holiday Themed items are FINAL SALE! Anything that is valentines, mothers day, fourth of July, Halloween, Thanksgiving, Christmas and New Years!
Thank you so much for reading!