FAQS

Questions from our Customers:

Q: How do I reach customer service?

A: You can reach customer service by emailing Support@thegypsybuffalo.com or by calling 936-232-5725. We are in the office from 9 a.m. to 5 p.m. Central Standard Time, M-F, and respond to emails and phone calls during those hours.

 

Q:  How do your sizes run?

A:  Some styles have different fits, but as a rule, our products that we carry in The Gypsy Buffalo run true to size. They are based on American size guides, so generally speaking, if you wear a large in department store clothing, you’ll wear the same size in The Gypsy Buffalo styles! 

 

Q: Where do you ship from?

A: All orders ship from our warehouse in Waller, TX.

 

Q: Can I expedite my shipping?

A: We only offer standard shipping at this time.

 

Q: How long will it take for my order to ship?

A: Orders are typically processed within 3-4 business days. When your package ships, you will receive an email notification with a tracking number. Exceptions are during high-volume times, when processing time make take 5-7 business days. We are open from 8-5, Monday-Friday to process online orders to be shipped out. If your item is a preorder, the turn around time for that item is posted in the description section on that item here on the website.

 

Q: What should I do if my package doesn’t arrive?

A: Contact us with the order number on your invoice to make sure that shipping information was correct. Once the package leaves our warehouse and you have received a shipping notification, the United State Postal Service is responsible for the delivery of your package. If your package is lost, you may file a claim with the USPS.  www.usps.com⁄help⁄claims.htm